Showing posts with label Twitter. Show all posts
Showing posts with label Twitter. Show all posts

Monday, May 3, 2010

Step away from the computer: how to react to scathing emails

Today I saw this article on Twitter and had to pass it along. In this article titled "Do you get email rage?," Nance Guilmartin writes about that feeling we all get...the urge to immediately reply to an email we deem unfair, cruel or downright wrong. Guilmartin tells us how to avoid snapping back a snippy reply and, in so doing, saving our jobs, relationships or reputations.

Some of her tips include:
  • Step away from the computer
  • Type your reply but don't send it. Save it as a draft or print it and tear it up instead.
  • Give the sender the benefit of the doubt.
Anyway, great advice. I only wish I'd thought to send it first!

Thursday, February 11, 2010

Manage Social Media with One Tool

Social media is one of the best new ways to deliver your marketing message - and to show your business personality - to your target market. With so many tools like Facebook and Twitter to use though, how do you manage them all? How do you make time to do it all?

I use HootSuite, a free Twitter-related application that allows me to set up my various accounts and to write, manage and measure my marketing messages with one tool. It currently works hand-in-hand with Twitter, Facebook, Facebook pages, LinkedIn, Ping.fm and Word Press. You can even schedule messages to go out automatically - so you don't skip a beat when you're out of the office!

And what's even better, this tool is FREE! I love it - check it out and watch how easily you can transform your social media marketing plan into a manageable, measurable task.


Virtually Yourz,
Dana Neuts

Follow me on Twitter: VirtuallyYourz
Find me on Facebook, Biznik and LinkedIn

Tuesday, January 12, 2010

Some of my favorite free Twitter tools

With so many social media tools out there, it is hard to know which tools are worth using and which aren't. Here are three of my favorite Twitter tools, and all are FREE. They are applications created by nonTwitter entities, but they work hand-in-hand with Twitter. I have found them to be easy to use and big time-savers.

1) Social Oomph: If you have more than one Twitter account, this tool is a great one to use for managing all of those accounts. You can auto-follow, auto-unfollow, send a DM to all followers, screen followers (accept, ignore, spam or block) and more. I have 10+ accounts so this is a real time-saver to be able to ignore all of my Twitter emails (I auto-filter them into a special Twitter folder in my inbox) and then view all new followers 3 days a week (M, W, F). If I skip a few days, Social Oomph automatically accepts all followers after 72 hours so no one gets ignored. The tool I use is free, but there are upgrades for a fee.

2) Hoot Suite: Colleague Kirk Davis (GRCC's Small Business Assistance Center) told me about this gem. Again, I can manage multiple social media accounts in one place. It manages a variety of social media - including Facebook - but I primarily use it for Twitter. Here I can manage my tweets, scheduling them in advance. I choose the account, type my tweet, "shrink" my URL if needed, and choose the date and time to go out. I can even get an email confirmation that the tweet was sent. Want to delegate this task? You can add users to your account, so others can manage your Twitter accounts for you. The tools I use on Hoot Suite are free.

3) Twellow: There are dozens if not hundreds of Twitter search tools out there. I use different ones for different reasons. One of my newest (and, of course, free) favorites is Twellow. You can search for keywords under a variety of pre-selected categories. For example, for my iLoveKent.net site, I want to focus on Twitter users who are in the Puget Sound area. I click on a specific area of interest like real estate, dining or shopping, and then type in "Seattle" in the keyword area or I can select "Kent, Washington" in the keyword box and choose all categories. Twellow returns a list of Twitter followers that match those criteria. If I'm logged into my free Twellow account, I can follow them right there on the spot! This is a great - FREE - way to narrow your followers' list to those who are most likely to fit into your target market.

Have a favorite Twitter tool? Post your comments here. I'd love to hear your suggestions! In particular, I'd be interested to hear how Twitter users screen and purge their followers' lists.

Virtually Yourz,
Dana Neuts

Follow me on Twitter: VirtuallyYourz
Find me on Facebook, Biznik and LinkedIn

Thursday, August 27, 2009

Twits, Tweeps and Tweetups - Virtually Confused?

If you're like me and having a hard time with all of the new language inspired by social media - particularly Twitter - than you'll love this Twitter Fan wiki site. Filled with information, you can not only learn the lingo but what to do with it. Like this post? Retweet please, my tweeps!

Virtually Yourz,
Dana Neuts

Follow me on Twitter: VirtuallyYourz
Find me on Facebook, Biznik and LinkedIn

Sunday, August 23, 2009

Tweet Later - a great productivity tool

If you manage more than one Twitter account like I do, you know how time consuming it can be to follow your followers, reply with a Direct Message, etc. To help me manage multiple accounts, I use Tweet Later. This productivity tool is free and it allows me to manage all of my Twitter accounts from one place. I can even "vet" my followers. In other words, I can auto-follow or I can review each follower to see if I want to follow back. I can even mark those I don't want to follow - such as the numerous porn sites - as spam. It's a useful tool. Check it out.

Virtually Yourz,
Dana Neuts

Follow me on Twitter: VirtuallyYourz
Follow me on Twitter: iLoveKent

Thursday, August 13, 2009

Ten ways to market in a recession

Late last year I reconnected with an old business contact of mine, a financial planner. This man has been in business for 20+ years and has always been successful because he is a stand-up guy with a unique niche in his business. He is the financial adviser who takes the time to get to know his clients and to really learn what makes them tick before helping them design a financial plan. He is happier if he has helped a businessman or a family get closer to their long-term goals than if he gets a big fat commission check.

Unfortunately, the economy has hit his business hard, and he isn't seeing many of those checks. People are either afraid to invest or don't have the assets left to do so, so his business has dropped significantly. He came to me to help ramp up his marketing efforts, something he's been able to avoid doing for a long time.

I thought I'd pass along some of my suggestions to those of you who might find some of yourselves in a similar position:

1) It is tempting to cut marketing expenses in a recession, but according to an SBA expert in Seattle, marketing is the last expense you should cut when the economy is down. In fact, if your year-round marketing efforts are consistent, you may only have to increase things a little bit (greater advertising frequency, for example) or maintain the status quo until the economy evens out. Bottom line: do not cut your marketing now.

2) Take advantage of the social media surge. Leverage sites like Stumple Upon, Digg, Facebook, Twitter and Squidoo to get your message out there. There is no "hard cost" to using these sites, but be cognizant of how much time you spend on them and be sure your message is consistent across the board.

3) Remember that the "hard sell" turns off many of today's consumers. Instead, take your time by offering them tidbits for free with a blog or posting tips on Twitter.

4) Position yourself as an expert in your field through article marketing, blogging, tweeting or commenting on others' blogs.

5) Interact with others online and through face-to-face networking without the expectation of a sale and, while doing so, remember to be yourself. If they need you down the line, they'll remember you or perhaps refer you to someone who might.

6) Keep your marketing efforts consistent. We all know that it takes 7+ times for a prospect to see our name, brand, product or service before it sticks or becomes top-of-mind. So make sure you get in front of your target audience on a regular basis (e.g., advertising 1x/week in local paper, 4 radio spots/day during rush hour, weekly blog posts, daily Twitter & Facebook updates, etc.)

7) Try "new" marketing tools. When finances are scarce, people are afraid to spend money so "doing what you've always done" may no longer work. If that's the case, try new (or new-to-you marketing tools - advertise in a different publication, try a TV ad, join an online network, join your local Chamber or downtown organization, investigate PPC or CPA advertising, place an ad on Facebook - whatever will put you in front of prospective customers.

8) Keep the customers you have. It costs less to keep a customer than it does to acquire a new one, so make sure your existing customers continue to have the great selection and service they are used to. Continue to woo them with special offers, free newsletters, thank you events, etc. to make sure they feel appreciated.

9) Be flexible. I know it is hard to be open-minded when business is slow, but you have to be flexible in order to adjust your marketing mix to what will work for you during a recession.

10) Perhaps most importantly, make sure you can measure whatever marketing tools you are using. That's the only way to see if what you are doing is working. If you are using online marketing tools, make sure you check your website or blog stats frequently to see what keywords, referral sources, days, times, etc. are bringing you traffic. For advertising, be sure to include a specific Coupon or Offer code so you can track the origin of the promotion and, if all else fails, ask your new customers, "How did you hear about us?" or "Who can I thank for your business?" You'll need this information when determining the success of your efforts.

Still not sure where to begin? Contact me to discuss your situation. My initial phone consultation is complimentary.

Virtually Yourz,
Dana Neuts

Follow me on Twitter: VirtuallyYourz
Find me on Facebook, Biznik and LinkedIn

Sunday, August 9, 2009

Face to Face Connections Remain Essential in Social Media World

Today I read a great article, the Meltdown Survival Handbook, in the August 2009 issue of Seattle Metropolitan (@SeattleMet for Twitter fans). This witty, refreshing article contained 20 ways to survive the recession while having a little fun. Tip #10 - Network the Smart Way - reminds us that social media networks like Biznik, LinkedIn, Facebook and Twitter are wonderful ways to meet and connect with people, but old fashioned face-to-face connecting is still an essential tool to succeeding in the real world both, personally and professionally.

By connecting face-to-face, we are solidifying online connections, diversifying our contact base and having fun getting out of the house and away from the computer. Thanks to Dan McComb, co-founder of Biznik, for the much-needed reminder!

Virtually Yourz,
Dana Neuts

Follow me on Twitter
Find me on Facebook, Biznik and LinkedIn

Monday, July 27, 2009

Three Ways to Get More Twitter Followers

So you've jumped on the Twitter bandwagon and you know the difference between a Tweet and a #hashtag. Now you just need followers. Here are three ways to ensure that you get faithful followers who are interested in what you have to say:

1) Post regular updates to Twitter, but not too many. Some suggest that two to four updates per day is sufficient. To me, it depends on your purpose for tweeting. If you are a news organization, for example, regular updates are expected. If you are updating your status while on vacation, one or two a day should do it.

2) Interact with other Twitter users. Twitter is popular because it connects people to each other. It isn't just about what we as individuals have to say; it is also about contributing to other conversations and replying to popular threads or trending topics. It also means participating in Follow Friday (#FF) and Music Monday (#musicmonday).

3) Offer useful content. If you are constantly selling your products or services via Twitter, people will get tired of your updates unless you offer something else useful...like advice, links to interesting articles., etc. Post links to helpful articles, breaking news and pithy quotes in addition to your own updates.

By using these three techniques, your number of Twitter followers will grow and you'll not only receive interesting updates from interested followers but you'll grow your own online community. Happy Tweeting!

Virtually Yourz,
Dana Neuts

Follow me on Twitter: VirtuallyYourz
Find me on Facebook, Biznik and LinkedIn

Saturday, June 20, 2009

Five Low Cost Ways to Market Your Small Business

As the recession continues into the summer, businesses struggle to stay afloat, particularly newer, smaller businesses. It is times like these that the SBA advises business owners to maintain or step up their marketing...not to cut back. Here are some low cost ways for businesses to reach out to their customers without breaking the bank:

1. Issue a press release. Have news about your business - maybe a business anniversary, a key hire, new product or service? If so, shout it out to relevant media as well as online. Even if your story doesn't get picked up, the online exposure will boost your search engine ranking.

2. Start a blog. If you haven't jumped on the online bandwagon, you are behind schedule. It isn't too late to get started though. Create a free blog using Blogger or WordPress to tell people about your business, offer advice, advertise product and service specials, etc.

3. Embrace social media. If you are not already on Facebook, start a personal account and a business or organization page now. You can tie it directly to your blog, so when you post new info. to the blog, it automatically updates your Facebook page. Are you tweeting? If not, you need to be. Twitter is growing faster than anyone predicted. Get a free account today, find followers, post tweets, etc.

4. Host an event. If you have a brick-and-mortar location (retail store, office, etc.), get customers in the door with a special sale, promotion, anniversary, open house or fundraiser for a popular charity. Anything that brings people in the door is worth the effort, so make sure you publicize the event to current and potential customers to get the biggest bang for your marketing buck.

5. Email marketing. This is one of the easiest, most affordable ways to stay in front of current customers. Starting with a contact list of your present customers, create an email database and start a regular email newsletter or promotional campaign using a service like Constant Contact or Your Mailing List Provider (my favorite). I recommend emails once a month to stay in touch with your customers without being intrusive.

By adding one or more of these items to an existing marketing plan, small businesses can increase their marketing presence during these challenging economic times without a lot of cash. To your success!

Virtually Yourz,
Dana Neuts

Follow me on Twitter: VirtuallyYourz
Find me on Facebook, Biznik and LinkedIn

Monday, June 1, 2009

Twitter Tools to Improve Productivity

Now that I have multiple accounts on Twitter (for different audiences), it has become difficult to maintain them. Here are some tools I discovered to make using Twitter a bit easier.

TweetLater: Helps you manage your different Twitter accounts, including automatically following those who follow you - a big time saver

WeFollow.com: A searchable directory for top Twitter users by category

TweetDeck: A customizable dashboard/browser to maximize your Twitter experience

Twitterberry: A mobile application for using Twitter on your Blackberry

[Note: I'm just scratching the surface here. If you've found a Twitter tool that you just love, post a comment. I'd love to hear about it!]

Virtually Yourz,
Dana Neuts

Follow me on Twitter: VirtuallyYourz, iloveKentWA, SPJWash
Find me on Facebook, Biznik and LinkedIn

Wednesday, May 20, 2009

Are you doing a quarterly marketing review?

Are you monitoring your marketing efforts on a quarterly basis? If not, you should be, particularly in this economy. Why? You need to know what's working and what's not, so you can figure out what shifts need to be made.

For example, where are your advertising dollars going? Are you doing it regularly? If not, you may be wasting your money. If you are advertising consistently, are you choosing the best media (online, radio, TV, print, other) for your business?

Also, consider your current and new customers. Are you getting the kinds of customers you want - your dream customer, for example? If not, what do you need to do differently? It could involve creating a new brand, adding new products or services, or simply advertising in places where you will get "face time" with your prospects.

What tools are you using to market your products? Are you taking advantage of social media tools like blogging, Twitter, Facebook, LinkedIn, Biznik, Plaxo, Digg and other sites? Could your business benefit from one or more of these tools?

No matter what you're doing, you want to be sure to review it quarterly and to try to measure it if possible.

If you aren't sure where to begin, talk to fellow business owners, ask a marketing consultant or discuss your options with your local small business development center, branch of SBA or SCORE. Marketing doesn't have to be expensive, time-consuming or overwhelming. It is a question of considering your options and what works for you and your customers. Then track it, evaluate it, and change it as needed.

Virtually Yourz,
Dana Neuts

Follow me on Twitter: VirtuallyYourz
Find me on Facebook, Biznik and LinkedIn

Friday, May 15, 2009

Seven Free Ways to Promote Your Blog

So you've finally started that blog you've always wanted. You have the occasional reader, but not the type of traffic you'd hoped for. There's a quick fix for that - promote your blog. Here are seven free ways to do that with little or no cost to you except for, of course, your time.

1. Twitter - Tweet your latest blog posting on Twitter.

2. Facebook - Link to your latest blog posting on Facebook or, better yet, create a business page and automatically link it to Facebook so it updates whenever your blog does.

3. Linked In - If you have a profile on Linked In, you can also have your profile automatically updated with your latest blog postings.

4. Biznik.com - Add your blog address to your Biznik profile.

5. E-mail signature - Add your blog address to your e-mail signature.

6. Marketing materials - The next time you update your marketing materials (biz cards, letterhead, brochure, etc.), be sure to include your blog address.

7. Encourage comments - On one of my blogs (http://www.ilovekent.net), I offer a monthly drawing for three $10 Kent Station gift cards for qualifying posts. Winners are chosen randomly from those who post each month.


Virtually Yourz,
Dana Neuts

Follow me on Twitter: VirtuallyYourz
Find me on Facebook, Biznik and LinkedIn

Sunday, April 12, 2009

Learning Twitter & The Golden Rules

I find this blog posting this morning via Twitter. It shares with users the Golden Rules of Twitter. Here are a few quick tips. Please read the full article for a better explanation.

1) You must follow those who follow you.

2) Use hashtags (#hashtags) to make your subject matter easier to follow. For example, if I post something about marketing, I would include "#marketing" in my post so it is easier to find for those who search by topic.

3) Reply: a normal Tweet goes to all of your followers; Retweet (RT): goes to all of your followers but is easier for the intended recipient to find; Direct Mail (DM): private email and the author of the original blog post discourages DMs.

4) Whale: A whale is the Twitter nickname for someone with more than 10,000 followers.




Virtually Yourz,
Dana Neuts

Follow me on Twitter: VirtuallyYourz

Friday, March 20, 2009

Understanding Twitter: How it is less like Facebook and more like e-mail

Whether you are new to the social media scene or an old pro looking for new tips, you'll love this article by Naomi Pollack on Biznik. It is a great "how to" on Twitter. Get Twitter basics here!

Virtually Yourz,
Dana Neuts

Sunday, March 8, 2009

Three Ways to Make Time for Marketing

What I am hearing from small business owners and other organizations who count marketing among their many tasks is that time is one of the biggest challenges. Those who wear many hats in their businesses are so inundated with customer service, inventory management, product development and administration that marketing can take a backseat. The problem is that marketing needs to be consistent to be effective.

Do you struggle to find enough time to update your blog, create or update a Facebook page, or send out your monthly e-mail newsletter? Here are three ways to make time for those necessary marketing tasks.

- Plan ahead. Take one day each month to plan your marketing tasks for the next month and do all of the necessary work in advance. For example, on March 15, plan for April. Write all of your blog postings for the month at once and schedule them to be posted throughout the month. This block of time allows you to focus on the task at hand, so you can be creative and not rushed to get the task done.

- Schedule time for social media. As sites like Facebook, Twitter, LinkedIn and Biznik grow in popularity, it has become almost necessary for businesses to participate. Unfortunately, active participation can take a big chunk of time out of your day, so I plan my activity in blocks. Twitter and Facebook are ever-changing, so I login to both each morning. I have my Twitter updates automatically posted to Facebook, so I only need to type status updates once. For LinkedIn and Biznik, time isn't as critical, so I set aside down time (like when I'm on hold or have idle time on the weekends) to make updates to my profile, view the community forums, etc. If I get a message or invitation to connect, it will be e-mailed to me and I can address those as they come in by logging in as needed (once a day, max.)

- Delegate marketing tasks. If you have a tech-savvy employee, or an intern with a silver tongue, consider having them help with some of your marketing tasks. A tech-savvy employee, for example, could easily create a blog or Facebook business page or event for you. A silver tongued-employee might help brainstorm ideas for blog postings, events, your April promotion or your next newsletter. If those resources aren't available, consider outsourcing some of your marketing responsibilities to a marketing professional. You can find anything from a virtual marketing expert who offers a la carte services to a full-service marketing, PR and advertising agency.

If you have other time savers to share, I welcome your comments!

Virtually Yourz,
Dana Neuts

Tuesday, December 30, 2008

Five Quick & Easy Social Media Marketing Tips

If you haven't already embraced the social media, consider adding it to your marketing toolbox to expand your online reach.

1) Facebook: Create a profile, invite colleagues and clients to join, and make regular posts and updates. This tool is easy to setup and use and is much more professional than sites like MySpace.

2) Twitter: If you are a fan of Facebook, you'll love Twitter where you can post frequent but brief "tweets" that will automatically be sent to your list of followers.

3) Blogging: Create a free blog to reach out to prospective clients. Add blogs 2 - 3 times per week. Make them interesting and visually appealing.

4) Biznik: I love this fun networking site which not only promotes online networking but face-to-face networking as well - a nice change of pace!

5) Linked In: This professional networking site is a great way to connect with colleagues. In particular, I love the Q&A section where you can get and give free advice. It's a wonderful brainstorming tool.


Virtually Yourz,
Dana Blozis

Thursday, September 18, 2008

Everyone's Talking About Twitter

I recently attended a journalism conference in Atlanta, and everyone was talking about Twitter and how great it is. One reporter, for example, posted "tweets" during a notorious trial. I'm not sure if I'm ready for Twitter yet, but I ran across a great article today that explains the ins and the outs. Hope you find it helpful!

Dana Blozis
Virtually Yourz