Monday, May 3, 2010

Step away from the computer: how to react to scathing emails

Today I saw this article on Twitter and had to pass it along. In this article titled "Do you get email rage?," Nance Guilmartin writes about that feeling we all get...the urge to immediately reply to an email we deem unfair, cruel or downright wrong. Guilmartin tells us how to avoid snapping back a snippy reply and, in so doing, saving our jobs, relationships or reputations.

Some of her tips include:
  • Step away from the computer
  • Type your reply but don't send it. Save it as a draft or print it and tear it up instead.
  • Give the sender the benefit of the doubt.
Anyway, great advice. I only wish I'd thought to send it first!

No comments: